Pre-paid credits are non-refundable by default, except in the situations below. Credits are non-transferable. Monitoring subscriptions are covered by 8.1 to 8.4 where they apply, and by 8.5 to 8.7.
8.1 Service-outage credits
We aim for high availability and issue good-faith service credits for significant outages, evaluated case-by-case on written request to emma@redditapis.com within 30 days of the affected month.
8.2 Fraud or unauthorized charges
Contact your card issuer for a chargeback, then email emma@redditapis.com. We pause the affected account, cooperate with the chargeback process, and if our investigation confirms the charge was unauthorized, we refund to the original payment method.
8.3 UK and EU 14-day cancellation
If you are a consumer resident in the UK, the EU or the EEA, you have the right to cancel within 14 days of purchase. For pre-paid API credits, cancelling within 14 days gets you a refund, less the value of the credits you have used where you expressly asked us to start supplying them during the 14 days. For a monitoring subscription, cancelling within 14 days gets you a refund, less a proportionate amount for the service already supplied where you expressly asked us to start it before the 14 days ended.
8.4 Mistaken or duplicate charges
Email emma@redditapis.com with the order IDs. Refunds within 5 business days of confirmation. Crypto refunds within 3 business days of approval to the wallet of original payment.
8.5 Monitoring subscriptions
Monitoring plans renew automatically each billing period until cancelled. You can cancel at any time from the billing portal in your dashboard; cancellation takes effect at the end of the current billing period and you keep the plan until then. Closing your account ends the plan at once. Apart from 8.3, 8.6, the rights in 8.7 and the refunds in sections 9 and 21, we do not refund the remainder of a billing period you have started.
8.6 Monitoring capacity
Monitors are added subject to available platform capacity. If a monitor your plan entitles you to cannot be added because capacity is temporarily unavailable, email emma@redditapis.com within 30 days. We will add it as soon as capacity allows and, at your choice, extend your plan or refund pro-rata the share of your plan you could not use, for the days you could not use it. If we cannot add it within 14 days, you can cancel the plan and we refund the unused part of the billing period.
8.7 Your statutory rights
Nothing in these Terms limits any right you have under consumer law that cannot be excluded by contract, including, in the UK, your rights under the Consumer Rights Act 2015. If something is wrong with the Service, please email emma@redditapis.com before raising a chargeback (for an unauthorized charge, follow 8.2). We aim to reply within 2 business days and, where the fault is ours, we will fix it or give you a credit or a refund.